All bookings are made with MER, Madagascar. By booking a trip with us you are deemed to have agreed to these Booking Conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation product description.
Dates, itineraries and prices are valid from 01 January 1st, 2016 until December 31st, 2015. Beyond December 31st, 2015 dates, itineraries and prices are indicative only.
You are required to pay a deposit of 20% of the total amount (non-refundable) of the total price per person per trip for your booking to be confirmed (please note that increased deposit requirements apply for some trips). If your booking is made within 60 days of the departure date then for any trip the full amount is payable 3 days from the time of booking. Please note that a higher deposit is required for some bookings, custom trips, large groups, or special circumstances.
In order for us to confirm your travel arrangements you must provide all requested details with the balance of the trip price. Necessary details include full name as per passport, date of birth, nationality, passport number, passport issue and expiry date and any pre-existing medical conditions you have which may affect your ability to complete your travel arrangements. If you are 70 years of age or over we also require you to complete and forward a Self-Assessment. Your booking cannot be confirmed without provision of these details.
If you wish to transfer from one trip to another or transfer your booking to a third party you must notify us at least 30 days prior to the proposed departure date. A fee of $200 per person per change will apply (in addition to any charges levied by hotels, associate operators or airlines). If you notify us less than 30 days prior to the proposed departure date the refund policy applicable to cancellations will apply. Transfers to a third party are only permitted where the transferee meets all the requirements in relation to the trip, and transfers to another departure can only be made to a departure within the current validity period. Amendments to any other arrangements made in conjunction with your trip will incur an $200 administration fee per booking per change. This fee is in addition to any charges levied by hotels, associate operators or airlines. No amendments are permitted to your booking within 10 days of departure.
By booking with us you understand that travel, international and domestic, is not an inherently predictable or safe activity. It can be as safe as a day at home in your country, but it involves a risk of delay, theft, injury, disease, or death. By taking a tour and making a contract with us you are waiving your right to sue or seek legal action against compensation from us through any lawsuit, at home and abroad. You understand that travel is subject to all sorts of unpredictable forces and many known risks in the country in which you live and depart from, the transportation that conveys you, and the places in which we operate. You are to examine the country in which we provide tours closely and decide for yourself whether you would like to make a contract with us, and if you decide to make this contract then you waive your right to seek compensation for any minor and severe misfortunes, including but not limited to injury and death. You are to read the news and keep updated on the situation on the country. We have no liability to you for any cost, loss or damage, nor if you cancel mid-trip, will we refund you the cost of any unused portion of your travel arrangements. In addition, you understand that tours with wildlife or nature are subject to the forces of nature and the decisions of the animals and circumstances of weather. On any given tour it is not guaranteed to see the animals you wished for, that inhabit the destination, or to have the most ideal weather to see the destination itself.
The land price of your trip does not include:
Minimum General Policy: For the majority of our trips the minimum age for children is 12. All travelers under the age of 18 must be accompanied by an adult who is responsible for the child’s day-to-day care. Please note we cannot guarantee triple or joining rooms for families; accompanying adults may be required to share with others in the group on a twin share basis. Maximum General Policy: For the majority of our trips we have no upper age limit, though we remind you that our trips can be physically demanding and a Self-Assessment form is required for all passengers 70 years and over. We are able to provide details on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you obtain proper and detailed medical advice at least two months prior to travel for the latest health requirements, recommendations for your destination and any costs. Where you do not do so and either are not allowed to enter any country, or suffer personal injury or death as a result, we have no liability to you for any cost, loss or damage which you suffer nor will we refund you the cost of any unused portion of your travel arrangements.
You must carry a valid passport and have obtained all of the appropriate visas, permits and certificates for the countries in which you will visit during your trip. Your passport must be valid for six months beyond the duration of the trip. It is your responsibility to ensure that you are in possession of the correct visas, permits and certificates for your trip; contact us for details. We are not responsible if you are refused entry to Madagascar because you lack the correct passport, visa or other travel documentation.
You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility and you should allow for alternatives. The itinerary provided for each trip is representative of the types of activities contemplated but it is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events. We will however in the best of our ability and in consideration of safety and time include all of the components stated in our product itineraries.
While we endeavor to operate all trips as described, we reserve the right to change the trip itinerary. Before departure: If we make a major change we will inform you as soon as reasonably possible, if there is time to do so before departure. The definition of a major change is deemed to be a change affecting at least one day in five of the itinerary. When a major change is made you may choose between accepting the change, obtaining a refund of money paid on the land portion of the trip only or accepting an alternative tour offered. After departure: We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control. In such emergency circumstances the additional cost of any necessary itinerary alterations will be covered by you: please refer to the Trip Notes for your trip for details of Emergency Funds which you agree to carry to be used in such instances. Please note we are not responsible for any incidental expenses that may be incurred as a result of the change of itinerary such as visas, vaccinations or non-refundable flights.
Our group trips are run by a trip leader. The decision of the trip leader is final on all matters likely to affect the safety or well-being of any person participating in the trip. If you fail to comply with a decision made by a trip leader, or interfere with the well-being or mobility of the group, the trip leader may direct you to leave the trip immediately, with no right of refund. We may also elect not to carry you on any future trips booked. You must at all times comply with the laws, customs, foreign exchange and drug regulations of all countries visited, and you also agree to travel in accordance with our travel guidelines.
In the event that any term or condition contained in these Booking Conditions is unenforceable or void by operation of law or as being against public policy or for any other reason, then such term or condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding.
You consent to us using images of you taken during the trip for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable license to use such images for publicity and promotional purposes.
The laws of Antananarivo, MADAGASCAR, governtheseBooking Conditions to the fullestextentallowable. Any disputes in connection with a trip or theseBooking Conditions must beinitiated in the courts of Antananarivo, MADAGASCAR.